Addressing concerns

At the OCO we value all of your feedback. If you have a concern about any aspect of your treatment, please let Niamh know as soon as possible.

Please explain to Niamh the details relating to your concern and she will undertake to deal with it promptly.
If necessary contact Niamh either in person, by phone, by letter or in an email (info@the-oco.com).

Niamh will investigate immediately and will aim to:
• Find out what happened
• Make sure you receive an explanation of the findings
• Identify what cause of action is appropriate

If you feel uncomfortable contacting Niamh directly, or you not feel that your concern has been resolved to your satisfaction, you can speak to the British Osteopathic Association, by ringing freephone 0800 110 5857 or via email (boa@osteopathy.org).